Introduction

Booked Clinical ("we," "us," or "our") is an AI-powered marketing and lead qualification agency based in New Jersey that provides services to GLP-1 weight loss clinics. Our services include managing Meta advertising campaigns and deploying AI-powered caller systems on behalf of our clinic clients.

This Privacy Policy describes how we collect, use, and protect the personal and business information of prospective and current clients — primarily clinic owners and their authorized representatives — who visit our website, respond to our outreach, or engage with us about our services.

Note: This policy covers Booked Clinical's own data practices. It does not govern data collected from patients or leads on behalf of our clinic clients. Those data flows are addressed separately in client service agreements and client-specific privacy documentation.

Who This Policy Applies To

This policy applies to:

• GLP-1 clinic owners, operators, and their staff who visit our website or contact us about our services
• Prospective clients who respond to Booked Clinical outreach (email, social media, paid ads, or referrals)
• Current clients who interact with our team or platforms in connection with service delivery

Information We Collect

3.1 Information You Provide

When you contact us, complete an inquiry form, or engage with us about our services, we may collect:

• Your name and job title
• Business name and clinic location
• Business email address and phone number
• Information about your clinic's services and marketing goals
• Any other information you voluntarily share in communications with us

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited, time on page, and navigation behavior
• Referral source (e.g., how you found our website)

This information is collected via standard web analytics tools and may include the Meta Pixel or similar technologies used to measure the performance of our own marketing efforts.

3.3 Information From Third-Party Sources

We may supplement the information you provide with data from publicly available sources, professional directories, or business data providers (such as LinkedIn or similar platforms) for the purpose of prospecting and outreach.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communicate with you about our services
• Evaluate whether our services are a fit for your clinic's needs
• Onboard you as a client and deliver contracted services
• Send relevant business communications, updates, or case studies (you may opt out at any time)
• Improve our website and marketing efforts
• Comply with legal and contractual obligations

We do not use your information for any purpose unrelated to our business relationship with you, and we do not sell your information to third parties.

How We Share Your Information

We do not sell your personal or business information. We may share it only in the following limited circumstances:

5.1 Service Providers

We use trusted third-party tools to operate our business, which may process your information on our behalf. These include:

• CRM platforms (for managing client relationships and communications)
• Email and scheduling tools (for outreach and meeting coordination)
• Cloud storage and document management services
• Analytics and website performance tools

All service providers are selected carefully and are only permitted to use your data to provide services to us.

5.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

5.3 Business Transfers

If Booked Clinical is acquired, merged, or sells its assets, your information may be transferred as part of that transaction. We will notify affected parties if this occurs.

Data Retention

We retain business contact and client information for as long as our relationship is active and for a reasonable period afterward to fulfill legal, contractual, and administrative obligations — typically up to 3 years following the end of a client engagement.

You may request deletion of your information at any time by contacting us (see Section 9). We will honor such requests to the extent permitted by our legal obligations.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to understand how visitors use our site and to improve our own marketing. This may include the Meta Pixel, which helps us measure the effectiveness of our advertising and build relevant audiences.

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

Your Privacy Rights

Regardless of where you are located, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time by replying "unsubscribe" or contacting us directly

New Jersey residents may have additional rights under the New Jersey Data Privacy Act (effective January 15, 2025), including the right to opt out of targeted advertising and to appeal our response to a privacy request. We will respond to all verified requests within 45 days.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Updates to This Policy

We may update this Privacy Policy periodically. When changes are made, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy from time to time. Continued engagement with Booked Clinical after updates are posted constitutes acknowledgment of the revised policy.